Customer Care Executive (Night Shift)

Petaling Jaya, Selangor, Malaysia · Customer Care · MRF19-0088 expand job description ↓

Description

Job Description:

We are looking for a customer-oriented representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure Customer Care Standards and maintain high customer satisfaction.


The Job:

  • Liaise between the company and the clients globally.
  • Provide information about products and services, process cancellation request and obtain details of complaints via calls, live chats and emails.
  • Seek to “Wow-with-Service”.

Requirements

The Person:

  • Fresh graduates are encouraged to apply.
  • Working experience in Call Centers, Telesales environments, customer service environments, hospitality or Creative/Advertising companies will be an added advantage.
  • Have a passion for cold-calling, telemarketing, business development and customer service.
  • Self-confident, strong initiative and an ability to interact with all types of people.
  • Ability to multi-task, manage stress and work under pressure.
  • High adaptability and able to make smart decisions quickly.
  • Good communication, listening and interpersonal skills.
  • Strong attention to details.
  • Must be internet savvy.
  • Good command of English (verbal & written)
  • Must be able to work any shift.

Benefits

  • Global Exposure: Besides travel opportunities, you'll get to mingle and work with international colleagues on exciting new ventures. It's a chance to expand your horizons and discover your full potential!
  • Entrepreneurial Culture: Run by real entrepreneurs, our methods are oftentimes unconventional. So, if you have an appetite for risk and view challenges as opportunities, this is it!
  • A Team Members: We hire talents, not employees...and talents organize that teamwork is the way to go! While we're hardworking and results-oriented, we believe that there's a right time for everything.
  • Rocking Diversity: Play hard, work harder with people of diverse skill sets and experiences! Challenge yourself to step out of your comfort zone, and you'll find yourself growing in ways you'd never imagine.
  • Fast & Curious: Everything happens at a fast and exciting pace here...and our talents are smart, curious and quick on their feet, ever ready to improve on current tasks- at a drop of that hat!
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